Returns & Exchanges
At Dr. Riva Natures Formula, we stand behind the purity and efficacy of our botanical skincare. If you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare the Package
Carefully pack the items in their original packaging to ensure they are protected during transit; products must be at least 50% full to qualify for a refund.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our laboratory inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing